Arash Shahin - Department of Management, University of Isfahan, Isfahan, Iran

Design for Six Sigma (DFSS) is a powerful approach to designing products, processes and services in a cost-effective and simple manner to meet the needs and expectations of the customer while drivingdown quality costs. It involves the utilization of powerful and useful statistical tools to predict and improve quality before building prototypes. It is the most effective means of realizing the full benefits of Six Sigma capability. This paper attempts to study DFSS and associated experiences of the world-class companies. For this purpose, it has been highlighted that where DFSS fits in the corporate framework of Six Sigma.DFSS methodologies have been introduced and compared with Six Sigma methodology. DFSS process has been demonstrated and some examples of the world-class companies have been presented. Finally, some implementation obstacles have been addressed and the DFSS training program has beendescribed and emphasized. The findings imply that the methodologies for DFSS are enormous and companies employ different methodologies. Consequently, the tools and techniques used by companies in DFSS process are different. The role of project leaders and DFSS training programs are found as essentials for success of DFSS projects. In the DFSS training program, some Six Sigma methodology prerequisites should be considered and the program should be offered flexible, consisting required, recommended and optional courses.

Design for Six Sigma, Process, Methodology, Implementation, Training