طراحی چارچوب مدیریت تجربه مشتری در تجارت اجتماعی: رویکردی آمیخته

مراجع و منابع این مقاله:

• Ananda, A. S., Hernández-García, Á., & Lamberti, L. (2016). N-REL: ...
• Beyari, H., & Ghouth, A. (2018). Customer Experience in Social ...
• Bolton, R. N., Gustafsson, A., McColl-Kennedy, J., J. Sirianni, N., ...
• Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., ...
• Brynjolfsson, E., Hu, Y. J., & Rahman, M. S. (2013). ...
• Bügel, M. S. (2010). The application of psychological theories for ...
• Buttle, F., & Maklan, S. (2015). Customer Relationship Management: concept ...
• Chang, T. Y., & Horng, S. C. (2010). Conceptualizing and ...
• Chen, S. C., & Lin, C. P. (2015). The impact ...
• Dijulius, J. (2008). What’s the secret ; To providing a ...
• Dzahaban, D., & Shihab, M. R. (2016). Customer social experience ...
• Edelman, D. C., & Singer, M. (2015). Competing on customer ...
• Erdoğmuş, İ. E. & Tatar, Ş. B. (2015). Drivers of ...
• Forbs. (2019). Why Social Media Performance Lags Even As Spending ...
• Garg, R., Rahman, Z., Qureshi, M. N., & Kumar, I. ...
• Gatautis, R., & Medziausiene, A. (2014). Factors affecting social commerce ...
• Gentile, C., Spiller, N., & Noci, G. (2007). How to ...
• Grewal, D., Levy, M., & Kumar, V. (2009). Customer experience ...
• Gupta, S., & Vajic, M. (2000). The contextual and dialectical ...
• Gupta, S., Lehmann, D. R., & Stuart, J. A. (2004). ...
• Hajli, N. (2015). Social commerce constructs and consumer s intention ...
• Homburg, C., Jozić, D., & Kuehnl, C. (2017). Customer experience ...
• Insley, V., & Nunan, D. (2014). Gamification and the online ...
• Jami Pour, M., & Jafari, S. M. (2019). Toward a ...
• Jaworski, B. J., & Kohli, A. K. (1993). Market orientation: ...
• Johnston, R., & Kong, X. (2011). The customer experience: a ...
• Kandampully, J., Zhang, T., & Jaakkola, E. (2018). Customer experience ...
• Khang, H., Han, E. K. & Ki, E. J. (2014). ...
• Kumar, A., & Anjaly, B. (2017). How to measure post-purchase ...
• Kumar, A., Salo, J., & Li, H. (2019). Stages of ...
• Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer ...
• Libai, B., Bolton, R., Bügel, M. S., De Ruyter, K., ...
• Liu, H., Chu, H., Huang, Q., & Chen, X. (2016). ...
• Martini, A., Massa, S. & Testa, S. (2014). Customer co-creation ...
• McLean, G. J. (2017). Investigating the online customer experience–a B2B ...
• Neslin, S. A., Grewal, D., Leghorn, R., Shankar, V., Teerling, ...
• Odoom, R., Anning-Dorson, T., & Acheampong, G. (2017). Antecedents of ...
• Ohanian, R. (1990). Construction and validation of a scale to ...
• Palmer, A. (2010). Customer experience management: a critical review of ...
• Phil Klaus, P. (2015). Customer Experience: The Origins and Importance ...
• Ramanathan, U., Subramanian, N., & Parrott, G. (2017). Role of ...
• Rose, S., Clark, M., Samouel, P., & Hair, N. (2012). ...
• Salo, J. (2012). Customer experience management in the music industry ...
• Schaupp, L. C., & Bélanger, F. (2019). Social commerce benefits ...
• Shaum, S., & Wheeler, J. (2002). Managing the Customer Experience: ...
• Singh, R., & Das, G. (2013). The impact of job ...
• Sohrabi, B., Haghighi, M., & Khanlari, A. (2010). Customer relationship ...
• Sorooshian, S., Salimi, M., Salehi, M., Nia, N. B., & ...
• Specht, N., Fichtel, S., & Meyer, A. (2007). Perception and ...
• Stouthuysen, K., Teunis, I., Reusen, E., & Slabbinck, H. (2018). ...
• Sun, Z., & Lau, S. K. (2007). Customer experience management ...
• Temkin, B. D. (2010). Mapping the customer journey. Forrester Research, ...
• Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., ...
• Zablah, A.R., Bellenger, D.N. and Johnston, W. J. (2004). An ...
• Zhang, M., Guo, L., Hu, M., & Liu, W. (2017). ...
• Zhou, L., Zhang, P., & Zimmermann, H. D. (2013). Social ...
نمایش کامل مراجع