The Linear Assignment Method for Ranking of Organizations with Service Quality Approach: A Case Study of Hotels in City of Isfahan
سال انتشار: 1395
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 148
فایل این مقاله در 9 صفحه با فرمت PDF قابل دریافت می باشد
- صدور گواهی نمایه سازی
- من نویسنده این مقاله هستم
استخراج به نرم افزارهای پژوهشی:
شناسه ملی سند علمی:
JR_APRIE-3-1_005
تاریخ نمایه سازی: 6 دی 1400
چکیده مقاله:
One of the most important issues in modern societies is to provide better services and evaluation of provided services. Service organizations are always looking to increase their level of customer satisfaction. In this context, Service quality and service quality gaps analysis are taken into account. In this paper a method developed for ranking service organization based on the services quality approach and multi attribute decision making tools. In this method, options are organizations and the indicators are service quality gaps. However, other than gaps the perception of service quality is considered as a separate indicator. The weight of indicators are calculated by paired comparisons tools and experts panel results. Linear assignment method is used to rank the options. The developed method is used to rank seven hotels in city of Isfahan. The results show that the implemented method ranked the Abbasi hotel as first and Kosar hotel as last in the ranking.
کلیدواژه ها:
نویسندگان
Hadi Shirouyehzad
Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran
Mohammad Mehdi Tavakoli
Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran
Mostafa Badakhshian
Department of Industrial and Mechanical Engineering The University of Concordia, Montreal, Quebec, Canada
مراجع و منابع این مقاله:
لیست زیر مراجع و منابع استفاده شده در این مقاله را نمایش می دهد. این مراجع به صورت کاملا ماشینی و بر اساس هوش مصنوعی استخراج شده اند و لذا ممکن است دارای اشکالاتی باشند که به مرور زمان دقت استخراج این محتوا افزایش می یابد. مراجعی که مقالات مربوط به آنها در سیویلیکا نمایه شده و پیدا شده اند، به خود مقاله لینک شده اند :