The Success of Information Systems in World-Class Sports Organizations: Futures Studies Approach

Purpose: Information systems play a significant role in efficiency management. An information system is a set of components that interact to produce knowledge, which includes hardware, software, data, procedures, and people. So, the great attractiveness of this area makes sports organizations act more carefully and even promote themselves to the world level; Therefore, this research aimed to identify and explain the critical indicators of the success in sports organizations’ information systems. This comparison was made in the world-class category with a future studies approach.Methodology: This study is mixed research with an exploratory approach. In the qualitative section, by using the mix method, the selection of original articles with appropriate quality (۲۹ items) and containing the success factors of world-class information systems have been made, and they were analyzed using the content analysis method. In the quantitative section, the researchers reached a consensus on the critical factors by using snowball sampling and selecting the eight members of Experts using the Delphi method in three rounds.Findings: The findings showed that factors such as data security, access levels, integrated communication between internal systems, network, and internet security are among the success factors of world-class organizations, and it was also determined in the Delphi round that the mentioned factors are among the critical factors in sports organizations. Results showed that, concerning the broadness of communication in sports organizations, there are solutions that can improve them at the local to international level in terms of success.Originality: We tried to present the critical success indicators of world-class information systems in sports organizations in an original study with a forward-looking approach.