A conceptual model of performance management using balanced scored card models and European foundation for quality management
سال انتشار: 1401
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 60
فایل این مقاله در 11 صفحه با فرمت PDF قابل دریافت می باشد
- صدور گواهی نمایه سازی
- من نویسنده این مقاله هستم
استخراج به نرم افزارهای پژوهشی:
شناسه ملی سند علمی:
JR_JSDI-8-1_032
تاریخ نمایه سازی: 28 تیر 1402
چکیده مقاله:
Background: This study is aimed to present a conceptual model of performance management using Balanced Scored Card models and European Foundation for Quality Management
Methods: The method of present study was descriptive-survey. Its statistical population included all ۱۸۰۰ employees of Gol Gohar Mining and Industrial Company (n=۹۰۴). The research sample size was estimated at ۲۷۰ people based on Cochran's formula. They were selected by random sampling method. Data were collected through review of literature, research background and researcher-made Balanced Scored Card (BSC) and European Foundation for Quality Management (EFQM) questionnaires. To determine the strategic goals of Gol Gohar Mining and Industrial Company, BSC and EFQM models were used for quality function deployment (QFD). Quantitative goals of each measure, program, actions and cause and effect relationships were identified to determine the strategy map of Gol Gohar Industrial and Mining Company. confirmatory factor analysis, Cronbach's alpha and QFD matrix were used to analyze the data. SPSS-۲۱ software, MINITAB-۱۷, and LISREL- ۸.۸ software was used.
Results: Stakeholder goals, internal process, learning, financial resources and issues related to leadership, policy, growth and learning of human capital, partnerships and resources, internal processes, customers, human resources, Society and practice are important in the development model.
Conclusion: These finding can be used to present a conceptual model of performance management using BSC and EFQM models in Gol Gohar Mining and Industrial Company given the importance of mentioned company in the Iran’s capital market and meeting the needs of society.
کلیدواژه ها:
نویسندگان
Seyed Ali Alavinasab
Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Saeed Sayadi
Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Masoud Pourkiani
Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Sanjar Salajegheh
Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran