How to achieve business excellence: the specific guidelinesfor BSC and HPO integration

The main subject of this applied-descriptive study was achieving business excellence withtools of the management control system. The models introduced in Organizational ExcellenceMethodologies (OEMs) are among the management control tools. Still, the application of onemodel alone or the simultaneous use of several models have posed business challenges. Toovercome this problem, integrated management system (IMS) studies proposed implementingintegrated models, but one of the main challenges of this procedure is the lack of specificguidelines. To solve this problem, this study integrated Balanced Scorecard (BSC) and High-Performance Organization (HPO) for the first time by implementing specific guidelines. Theintegrated BSC_HPO model managed both the strategic and internal objectives of a businesswith more strengths and fewer weaknesses than each of them alone, also an evaluation checklistintroduced ۵ main objectives and ۵۹ measures that can be used for periodic quantitative reportsof businesses. Hence, businesses maintain the unity of their guidelines to achieve businessexcellence. It is clear that researchers have shown greater attention to integrating other modelswith BSC, and future HPO research has encouraged comparing its framework with otherperformance evaluation frameworks.