Customer Segmentation Based on Mobile Banking User's Behavior
سال انتشار: 1401
نوع سند: مقاله ژورنالی
زبان: انگلیسی
مشاهده: 84
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شناسه ملی سند علمی:
JR_IJMEC-12-46_002
تاریخ نمایه سازی: 14 آذر 1402
چکیده مقاله:
This study was conducted to integrate data mining and modeling of customer behavior in the RFMT model for working with mobile banking customers in private banks in Iran. The internet has overgrown and has become the need of the public in doing activities in various fields. One of them is the pecuniary segment or bank. Banks must provide customer satisfaction in delivering quality services. They expanded this segmentation model to know customer groups according to transaction record, regency, frequency, monetary, and time background. Mobile banking customers are classified into six clusters. This research showed that recognizing customers using behavioral scores facilitates the determination of marketing strategy.
کلیدواژه ها:
نویسندگان
Zahra Mamashli
Department of Management and Accounting University of Shargh-e Golestan Gonbad-e Kavus, Iran
Sarfaraz Hashemkhani Zolfani
School of Engineering, Catholic University of the North, Larrondo ۱۲۸۱ Coquimbo, Chile