Evaluation of Excellence of Ilam Telecommunication Organization Based on EFQM Model

The purpose of this study is to evaluate the excellence of Ilam Telecommunication Organization based on EFQM. The statistical population of this research is all the personnel of Ilam Telecommunication Organization and the sample size has been obtained using Cochran's formula of ۲۰۲ people. Data collection tool in this study was a questionnaire, the validity of which was confirmed and its reliability was obtained through Cronbach's alpha coefficient of ۸۹%. In this research, library and field methods have been used to collect information, and the present research is applied in terms of purpose and based on how to obtain the required data of descriptive research to analyze the data of the questionnaire in Descriptive statistics section (mean, standard deviation, ...) and inferential statistics section (pattern determination test, test of research hypotheses through means comparison test, one-sample t-test) have been used in SPSS software package. In this research, an attempt has been made to examine the situation of the employees of the Telecommunication Organization of Ilam Province based on the nine areas mentioned in the two groups of results and enablers. Finally, after performing the final analysis and using the test related to the hypotheses and using the one-sample t-test, it was determined that the population considered in this study, i.e. the employees of the Telecommunication Organization of Ilam province, has obtained ۵۱۴ points out of ۱۰۰۰. All hypotheses are accepted and finally suggestions for each criterion are presented for continuous improvement.