Communication Skills and Related Factors in Health Care Providers

AbstractIntroduction: Communication skills have a significant impact on the medical, psychological, and social aspects of patient satisfaction. Furthermore, acquisition of these skills by the staff reduces their burnout level. The aim of this study was to evaluate the communication skills of medical personnel.Methods: This descriptive study was performed on ۲۸۰ medical personnel of Shahroud University of Medical Sciences in ۲۰۱۹. Data were collected through the standard Queendom Communication Skills Questionnaire. The questionnaire consists of ۳۴ items with the minimum score of ۳۴ and the maximum score of ۱۷۰. The data were analyzed using and T test.Results: The mean age of the participants was ۳۲.۵۲± ۶.۲ years and ۸۲.۳% of them were female. On average, the mean score of the communication skills of the participants was ۱۰۷.۹۴± ۹. ۳. Communication skill score was found to be optimal in this study. Mean work experience was significantly higher in the high communication skills group compared to the low communication skills group.Conclusion: Based on the results of this study, communication skills of medical personnel was at a desired level. Due to the importance of communication skills in patients and staff, and for the improvement of these skills in newly-recruited staff, it is recommended that their communication skills be assessed and training workshops be regularly held.Keys word: Communication Skill, Medical Personnel, satisAbstract Introduction: Communication skills have a significant impact on the medical, psychological, and social aspects of patient satisfaction. Furthermore, acquisition of these skills by the staff reduces their burnout level. The aim of this study was to evaluate the communication skills of medical personnel. Methods: This descriptive study was performed on ۲۸۰ medical personnel of Shahroud University of Medical Sciences in ۲۰۱۹. Data were collected through the standard Queendom Communication Skills Questionnaire. The questionnaire consists of ۳۴ items with the minimum score of ۳۴ and the maximum score of ۱۷۰. The data were analyzed using and T test. Results: The mean age of the participants was ۳۲.۵۲± ۶.۲ years and ۸۲.۳% of them were female. On average, the mean score of the communication skills of the participants was ۱۰۷.۹۴± ۹. ۳. Communication skill score was found to be optimal in this study. Mean work experience was significantly higher in the high communication skills group compared to the low communication skills group. Conclusion: Based on the results of this study, communication skills of medical personnel was at a desired level. Due to the importance of communication skills in patients and staff, and for the improvement of these skills in newly-recruited staff, it is recommended that their communication skills be assessed and training workshops be regularly held. Keys word: Communication Skill, Medical Personnel, satis