تبیین و ارزیابی الگوی وفاداری رضایت از کیفیت خدمات بانکداری الکترونیکی

مراجع و منابع این مقاله:

• عبدالوند، محمدعلی، بازاریابی خدمات، ماهنامه تخصصی بازاریابی- شماره 21- تهران ...
• داور ونوس و میترا صفائیان، بازاریابی خدمات بانکی، نشر نگاه- ...
• Alagheband, P. (2005). Adoption of electronic banking services by Iranian ...
• Allard C.R. van Riel, Veronica Liljander, Petra Jurriëns, (2001). Exploring ...
• Baloglu, S, (2002). Dimensions of customer loyalty: separating friends from ...
• Blount, Y., Castleman, T., Coulthard, D., (2005). ‘eCommerce in Service ...
• Caruana, A. (2002). Service loyalty. The effects of service quality ...
• Cronin, J.J. Jr and Taylor, S.A. (1992). Measuring service quality: ...
• customer perceptions of market orientation and the impact on satisfaction. ...
• Daniela, R. and Dospinescu,O. (2004). The Adoption Electronic Banking Services ...
• Davis-sramek, B., Mentzer, T.J, Sank, P.T, (2007). creating Consumer durable ...
• Ennew, C., Reed, G. and Binks, M. (1993). Importance-performance analysis ...
• Eugene Sivadas, Jamie L. Baker-Prewitt, (2000) An examination of the ...
• Garbarino, Ellen and Mark S Johnson (1999). The different roles ...
• Gilbert, P., Clark, M., Hempel, S., Miles, J.N.V. & Irons, ...
• Gounaris Spiros, Sergios Dimitriadis and Vlasis Stathakopoulos (2010), An examination ...
• Grewal, B. et al. 2004, Management of Public Expenditure: International ...
• Gronroos, C. (2004). Service management and marketing: a customer relationship ...
• Hackman, D., Gundergan, S.P., Wang, P. and Daniel, K. (2006), ...
• Halstead, D. (2004) ‘Characteristics and internet marketing strategies of onlineauction ...
• Hart, C., Heskett, J. & Sasser, W. E. J. (1990) ...
• Hesselink M., Wiele A. van der and Boselie P., (2002), ...
• Huang, W.-X. (2007). Institutional Banking for Emerging Markets: Principles and ...
• intentions towards services , International Marketing Review Vol. 26 No. ...
• Johan Anselmsson, Ulf Johansson, (2007) Corporate social responsibility and the ...
• Krepapa, A., Berthon, P., Webb, D., & Pitt, L. (2003). ...
• Kressmann F, Sirgy MJ, Herrmann A, Huber F, Huber S, ...
• Leino, T. (2001), Itsena¨iska¨yto¨n johtaminen tietohallinnon osa-alueena (Management of end-user computing as ...
• Levesque, Terrence and Gordon H. G. McDougall (1996), Determinants of ...
• Lii, Y. (2009). Amodel of e-loyalty in the online banking ...
• Luis Casalo, Carlos Flavian, Miguel Guinaliu, 2007, The role of ...
• Meller J.J., Hansan T., (2006) An Empirical examination of brand ...
• Mohammed Al-Hawari and Tony Ward,2007, Marketing Intelligence & Planning Vol. ...
• Mowen, J. C. and M. Minor, Consumer Behavior: A Framework, ...
• Oliver, R., 1999, whence Customer loyalty , Journal of Marketing, ...
• Paper No. 02-100. Marketing Science Institute, Cambridge, MA. ...
• Parasuraman, A., Zeithaml, V., Malhorta, A., 2005. E-S-QUAL: a multiple-item ...
• Pascale Quaester & Ai Lin Lim, (2001) Product involvement, brand ...
• Russel- Bennet, R, Mc coll- Kennedy,R.Janet,coote, v.leonard, 2007,Involvement,satisfaction, and brand ...
• Santos, J. (2003). E-Service Quality: A Model of Virtual Service ...
• satisfaction. European Journal of Marketing, 36(7/8), 811-828. ...
• Shakil ahmad muhammad, Rashid Shahid, Tahir Masood Muhammad, UI M ...
• Shamdasani, P., Mukherjee, A. and Malhotra, N. (2008). Antecedents and ...
• Soyoung Kim, Leslie Stoel, 2004, Apparel retailers: website and satisfaction ...
• Trocchia, J.P. and Janda, S. (2003), How do consumers evaluate ...
• Wang YM, Wang YM, Schreiber A, Konietzko N, Teschler H. ...
• Wolfinbarger, M. and Gilly, M.C. (2001), Shopping online for freedom, ...
• Yuksel A, Yu¨ksel F, Bilis Y (2010) Destination attachment: effects ...
• Zeithaml V. A, Berry L. L. (2008), research note: more ...
• Zeithaml, V., Parasuraman, A. & Malhotra, A., Service quality delivery ...
نمایش کامل مراجع