ارزیابی نقش مدیریت کیفیت جامع و مدیریت منابع انسانی در رضایتمندی مشتریان (مورد مطالعه: بانک ملت استان کرمانشاه)

مراجع و منابع این مقاله:

• . حنیفر، حسین (1931) مدیریت تو لید علم، مهربرنا . ...
• میر ها شمی، ما لک، 1931، پیش و یژگی ...
• ا یر ا نی، سا ل چها رم، شما ر ...
• Abrunhos, Ana, Moura E Sa, Patricia, (2008), _ TQM principles ...
• Technovation, Vol. 28, pp. 208-221. ...
• Acton, Thomas, Golden, Willie, (2002), "Training: The Way to Retain ...
• Adebanjo, D. and Kehoe, D. (2001), _ evaluation of factors ...
• Armstrong, Michael, (2006), _ Handbook of HUMAN RE SOURCE MANA ...
• Biswas, Soumendu, (2011), "P SYCHOLO GICAL CLIMATE AND ANTE CEDENT ...
• SALE SPERSONS _ JOB INV OLVEMENT , Management Insight, Vol. ...
• Blau, Gary, Boal, Kimberly, (1989), "Using Job Involvement and Organizational ...
• Bohoris, G.A., (1995), _ comparative assessment of some major quality ...
• Boon, Ooi Keng, Arumugam, V., Hwa, Teo Seng, (2005), "Does ...
• Boselie, P. and van der Wiele, A.T. (2002), "Employee perceptions ...
• Bovee, C.L. and Thill, J.V. (2003), Business c ommunication today, ...
• Bratton and Gold, Human Resource Management: Theory and Practice, Third ...
• Carmeli, Abraham, (2005), "Exploring determinants of job involvement: an empirical ...
• Cassar, V. (1999), "Can leader direction and employee participation co- ...
• Chapman, Ross, A I-Khawaldeh, Khleef, (2002), "TQM and labour productivity ...
• Cheng, Eddie W.L, Ho, Danny C.K., (2001), "The influence of ...
• AHP based An:ه 22. Chin, K.-S., Pun, K.-F., Xu, Y., ...
• study of critical factors for TQM imp lementation in manufacturing ...
• Chughtai, Aamir Ali, (2008), "Impact of Job Involvement _ In-Role ...
• Crosby, P. (1979), "Quality is Free: The Art of Making ...
• Dale, B. and Cooper, G., "Total Quality and Human Resources: ...
• Dale, B.G. (1999), "Total quality management: an overview", in Dale, ...
• Dale, B.G., Boarden, R.J. and Lascelles, D. (1994), "Total quality ...
• Dan Reid R., Sanders, Neda R., (2012), "Operations Management: An ...
• De Hoogh, A.H.B., Den Hartog, D.N., Koopman, P.L., Thierry, H., ...
• Freund, Anat, Carmeli, Abraham, (2003), _ empirical assessment: reconstructed model ...
• Garvin, David A., (1987), "Competing on the Eight Dimensions of ...
• Geralis, M. and Terziovski, M. (2003), _ quantitative analysis of ...
• outcomes", Total Quality Management, Vol. 14, No. 7, pp. 45-64. ...
• Gitlow, H., Oppenheim, A. and Oppenheim, ...
• (2010), "The Relationship Between ...
• Employee Motivation And Job Involvement", SAJEMS NS, Vol. 13 No. ...
• Guimaraes, T. (1996), "TQMs impact on employee attitude", The TQM ...
• Harrington, H. James, Voehl, Frank, Wiggin, Hal, (2012), "Applying TQM ...
• Haslinda A., (2009), "EVOLVING TERMS OF HUMAN RESOURCE MANA GEMENT ...
• HATILA, VESA, NORDLUND, Jarmo, YLI -HUKKALA, Keioo, "Total Quality Management ...
• Hellsten, Ulrika, Klefsjo, Bengt, (2000), "TQM as a management system ...
• Hoang, Dinh Thai, Igel, Barbara, Lao sirihongthong, Tritos, (2006), "The ...
• Holger Steinmetz, Yang-Kyu Park, Ridiger Kabst, ...
• relationship between needs and job attitudes in South Korea and ...
• Huemann, Martina, Keegan Anne, Turner, J. Rodney, (2007), "Human resource ...
• Iqbal khan, Tariq, Ahmed Jam, Farooq, Akbar, Aisha, Bashir Khan, ...
• Commitmen: Evidence from Pakistan", International Journal of Business and Management, ...
• Jayaram, Jayanth, Ahire, Sanjay L., Dreyfus, Paul, (2010), "Contingency relationships ...
• Jayaram, Jayanth, Droge, Cornelia, Vickery, Shawnee K., (1999), "The impact ...
• Joiner, Therese A., Bakalis, Steve, (2006), "The antecedents of organizational ...
• Juran, J. (1992). Juran On Qulaity by Design. Free Press, ...
• Juran, J.M. and Gryna, F.M. (1993), Quality Planning and Analysis: ...
• Kanji, G.K., 2002. Measuring Business Excellence. Routledge Advances in ...
• Karia, N. and Ahmad, A.Z. ...
• (2000), "Quality practices that pay: ...
• empowerment and teamwork", Malaysian Management Review, Vol. 35 No. 2, ...
• Karia, Noorliza, Asaari, Muhammad Hasmi Abu Hassan, (2006), "The effects ...
• Khan, Khurram, Nemati, Ali Reza, (2011), "Impact of job involvement ...
• Khanna V.k., Vrat Prem, Sahay B.S., Shankar Ravi, (2007), "TQM: ...
• Lakhe, R.R. and Mohanty, R.P. (1994), "Total quality management economies, ...
• International Journal of Quality & Reliability Management, Vol. 11 No. ...
• Lawler, E.E. (1992), The Ultimate Advantage: Creating the High Involvement ...
• Liao, Yao-Sheng, (2005), "Business strategy and performance: the role of ...
• Liu, Yongmei, Combs, James G., (2007), "The value of human ...
• Lo, Wai-Kwok, (1997), "Application of Deming's principles in the management ...
• Mamoria, C. B., & Gankar, S. V., Personnel Management (New ...
• Martinez- Lorente, Angel R., Dewhurst, Frank, Dale, Barrie G., "Total ...
• Milakovich, M. E. (1990). "Total quality management in the public ...
• Motwani, Jaideep, (2001), "Critical factors and performance measure of TQM", ...
• Noorliza Karia, Muhammad Hasmi Abu Hassan Asaari, (2006), _ effects ...
• Oakland JS, (1993), "Total Quality Management - The route to ...
• Ooi Keng-Boon, (2009), "TQM and knowledge management: Literature of Business ...
• Ooi Keng-Boon, Arumugam, Veeri, Safa, Mohammad Samaun, Abu Bakar, Nooh, ...
• Ooi Keng-Boon, Arumugam, Veeri, Teh, Pei-Lee, Chong, Alain Yee- Loong, ...
• Othman, Rozhan Bin, Poon, June M.L., (2000), "What shapes HRM? ...
• Management, Vol.3 (11), pp. 633-643. ...
• Ouyang, Yenhui, (2009), _ Mediating Effects of Job Stress and ...
• Pawar, Badrinarayan Shankar, (2009), "Individual spirituality, workplace spirituality and work ...
• Petersen, Peter B., (1999), ،Total quality management and the Deming ...
• Philips Quality (1995), Philips Quality - Let's Make Things Better, ...
• Powell, Thomas C., (1995), "Total Quality Management as Competitive Advantage: ...
• Prajogo, Daniel I., Hong, Soon W, (2008), "The effect of ...
• Prajogo, Daniel I., Sohal, Amrik S., (2001), "TQM and innovation: ...
• Redman, T. and Mathews, B.P. (1998), "Service quality and human ...
• Rotenberry, Paul F., Moberg, Philip J., (2007), "Assessing the impact ...
• Schuler, R. S. (2000), The Internati onalization of Human Resource ...
• Shamir, B., House, R.J. and Arthur, M.B. (1993), _ mo ...
• Sheehan, C. (2005), "A model for HRM strategic integration", Personnel ...
• Sit, Wen-Yi, Ooi, Keng-Boon, Lin, Binshan, Chong, Alain Yee-Loong, (2009), ...
• Snape, E., Wilkinson, A., Marchington, M. and Redman, T. (1995), ...
• Soltani, E., Gennard, J., Van der Meer, R.B. and Williams, ...
• International Journal of Quality & Reliability Management, Vol. 21 No. ...
• Steinmetz, Holger, Park, Yang-Kyu, Kabst, Ridiger, (2011), "The relationship between ...
• Stracke, Christian M. (2006):، 'Proces s-oriented Quality Management", in: Ehlers, ...
• Teh, Pei-Lee, Sun, Hongyi, (2012), "Knowledge sharing, job attitudes and ...
• Theriou, George N., Chatzoglou, Prodromos D., (2009), "Exploring the best ...
• Troutt, M.D., Leo, J.A., Ponce, D. and Bateman, D.N. (1995), ...
• Tzafrir, Shay S., Harel, The late Gedaliahu H., Baruch, Yehuda, ...
• Vanhala, Mika, Ahteela, Rikka, (2011), "The effect of HRM practices ...
• Vokurka, Robert J., Stading, Gary L. and Brazeal, Jason, (2000), ...
• Wilkinson, A., Allen, P. and Snape, E. (1991), "TQM and ...
• Yusof, Sha'ri Mohd, Aspinwall, Elaine, (2000), _ conceptual framework for ...
• Zahir Irani, Jyoti Choudrie, Peter E.D. Love, Angappa Gunasekaran, (2002), ...
• Zhang, Z.H., (1999), "Developing an instrument for measuring TQM imp ...
نمایش کامل مراجع